Shipping policy
Shipping Policy
Last updated: February 8, 2025
Thank you for shopping with Cartly. We’re committed to delivering your order as quickly and efficiently as possible. Please review the details below to understand how and when your order will be shipped.
Processing Time
All orders are processed within one to three business days after your purchase is completed. Once your order is processed, you will receive a shipping confirmation email with your tracking number.
Orders are not processed on weekends or holidays.
Estimated Delivery Time
Most orders are delivered within:
- Seven to fourteen business days
Shipping times may vary depending on product availability, location, and carrier logistics.
Please note: These are estimated delivery windows. Delays can occasionally occur due to high demand, carrier delays, or other unforeseen circumstances.
Shipping Costs
Shipping fees are calculated at checkout based on your location and the weight of your order.
Select products may qualify for free shipping, which will be clearly indicated.
Order Tracking
Once your order ships, you will receive a tracking link by email. Please allow one to three business days for tracking information to update after shipping.
If you have not received tracking details after five business days, please contact us at cartlyco.info@gmail.com.
Incorrect or Incomplete Addresses
Please ensure all shipping information is accurate when placing your order. We are not responsible for orders delivered to incorrect or incomplete addresses.
Contact us at cartlyco.info@gmail.com immediately if you notice an issue.
Lost or Stolen Packages
Once your package has been marked as delivered by the carrier, we are not liable for lost or stolen items.
We recommend checking with neighbors or your local post office for further assistance.
Questions or Support
If you have any questions about shipping, tracking, or delivery, please email us at cartlyco.info@gmail.com. We are happy to assist.